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An innovative Intergrated Property Services company
MA Assist is a company that specialises in handling property claims on behalf of insurers, brokers, housebuilders and warranty providers. We run a builder network that repairs damaged properties for insurers and for policy holders and each year we oversee work with a total value of £20m.
MA Assist is a rapidly expanding company. We were recently recognised by RSA as best in category for our work in handling the 2010/11 surge event.
We pride ourselves on the innovative services we offer our clients.
For example, research has proved that our MA Dry service reduces the cost of handling escape of water claims by almost 30 per cent. MA Dry also reduces the average claims duration by around 35 per cent.
By reducing claims spend and duration, MA Assist enhances the reputation and brand of its clients. We also ensure a consistently positive claims experience for policy holders and homeowners.
Our efficiency is enhanced by a tried and tested, secure online system, Pulse - a web-based system which delivers improved financial and management information capabilities, service level agreement reporting for insurers and our repair contractors, and more efficient resource and project planning too.
Our people are the key to our service. They provide assistance to clients and policy holders, giving advice or putting them directly in contact with our team of experienced claims management and property repair specialists.
All are well trained and almost 50% are studying for CII or have already qualified. On average we have over 1 higher qualification per member of staff.
Our processes are robust and transparent. Developed in conjunction with our key clients over many years, they work perfectly with insurers' and brokers' systems. All processes are designed to be efficient, to deliver cutomer satisfaction in a cost-effective way, and are coupled with high levels of compliance and corporate governance.
MA Assist is commited to being a responsible business and dealing fairly with all our stakeholders.
Contact MA Assist today to discuss your property claims management needs
This month's update includes news on our 20th anniversary celebrations, our new FCA approval and suppler of Q1 2016.
Read about our latest research that helps explains why a claim is such a rollercoaster ride. It also makes some suggestions on how to improve the customer experience during a claim.
The latest monthly NPS scores are 82% and 63%. To find out more about our WORLD CLASS NPS results Click here
© 2016 MA Assist Ltd