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An innovative property claims management company
MA Assist is a company that specialises in handling property claims on behalf of insurers. We run a builder network that repairs damaged properties for insurers and for policy holders and each year we oversee work with a total value of £15m.
MA Assist is a rapidly expanding company. We have doubled our turnover in the last year. We were recently recognised by RSA as best in category for our work in handling the 2010/11 surge event.
We pride ourselves on the innovative services we offer our clients.
For example, research has proved that our MA Dry service reduces the cost of handling escape of water claims by almost 30 per cent. MA Dry also reduces the average claims duration by around 35 per cent.
By reducing claims spend and duration, MA Assist enhances the reputation and brand of insurers. We also ensure a consistently positive claims experience for policy holders and homeowners.
Our efficiency is enhanced by a tried and tested, secure online system, Pulse - a web-based system developed by Adactus which delivers improved financial and management information capabilities, service level agreement reporting for insurers and our repair contractors, and more efficient resource and project planning too.
Our people are the key to our service. They provide assistance to clients and policy holders, giving advice or putting them directly in contact with our team of experienced claims management and property repair specialists.
All are well trained and almost 50% are studying for CII or have already qualified.
Our processes are robust and transparent. Developed in conjunction with our key clients over many years, they work perfectly with insurers' and brokers' systems. All processes are designed to be efficient, to deliver cutomer satisfaction in a cost-effective way, and are coupled with high levels of compliance and corporate governance.
MA Assist is commited to being a responsible business and dealing fairly with all our stakeholders.
Contact MA Assist today to discuss your property claims management needs
MA Assist has set up a new Executive office team, and RESOLVER process to monitor performance and resolve Customer Complaints quickly and effectively.
NPS is an international standard for measuring customer satisfaction. Read our case study on the merits of NPS and how we use it.
The latest monthly NPS scores are 67% and 55%. To find out more about our WORLD CLASS NPS results Click here
© 2014 MA Assist Ltd